FAQs

"How durable are your tug toys?"
While our toys are all hand knotted and secured with self-tightening knots, they are not indestructible. They are meant to be used for games of tug between you and your furry friend. They are not chew toys and are not meant to be given to your dog unsupervised.
"What if the item I want is out of stock?"
We try to have all items in stock at all times, however there may be times that this cannot be avoided. If there is a specific item that you would like that is showing as out of stock, please contact us to find out when it will be available for purchase.
 "My order doesn't look like the photo, why is that?"
Every effort is made to ensure your product arrives 100% perfect, and to your satisfaction. Please remember that colors may not be exact due to slight differences in lighting and monitor resolution. If there is a problem with your order, please contact us.
 "Can I request a custom order?"
Of course! Please contact us with the details of what you would like to purchase. 
    - Our snuffle mats can have up to 7 colors.
    - Our tug toys can have up to 4 colors.

"I changed the currency, but the checkout is still showing Canadian funds."
All orders are processed in Canadian (CAD) dollars. If you have selected USD (or other) currency at the beginning, please keep in mind the prices at checkout will show CAD currency (including shipping costs). Your currency will convert to the proper amount automatically.

 

"How do I clean my snuffle mat & tug toy?"
Our products should be hand washed to ensure longevity and air dried. For snuffle mats, once they are dry, turn upside down and shake to refluff.
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